Question

Answer

Can using Naturmetic cause pimples?

Using a new skin regimen can cause skin blemishes for up to six weeks until you get used to the products.

Can you use it while pregnant/breastfeeding?

Please consult with your doctor prior to using.

Ingredient Inquiry

You can find a complete listing of ingredients here.

Is the squalene ingredient resourced from vegan options or from sharks?

Our squalene is olive based.

What's the status on my order?

Please check your email for a confirmation notice or reach out to our customer service team for additional support.

Will this help with acne?

The Naturmetic skincare routine has not been tested for acne treatment. However, a consistent skincare program that keeps your skin clean and moisturized can help reduce excess oil which can reduce acne.

What percent of Phenoxyethanol is used?

We do not share %’s of ingredients, however it is part of the preservative system as a replacement to Parabens.

I'd love to review Naturmetic. Can you send me a sample?

Thank you for your interest in reviewing our product. At this time in our launch we  do not have samples to ship out but will notify beauty bloggers when that time comes. Email sramsey@fortisbiopharma.com to be added to the wait list.

Bulk/Reseller Inquiries

Please contact Sarah Ramsey at customerservice@dclogisticsla.com.

Is the product recommended for dry, combination, or oily skin?

This product was dermatologist and allergy tested and safe for all skin types.

Product-specific FAQ's

Dermatologist and allergy tested, Vegan, and free of gluten, parabens, synthetic fragrances, and sulfates.

 What if I'm not satisfied with the product?

We offer a money back guarantee for up to 30 days after delivery for unopened product. All products must be returned in the same Priority Mail Box that was sent by Naturmetic and it must remain unopened by customer. Please write "RETURN TO SENDER" on the box label and give to your local USPS mail carrier.  If you do not have the original box you must pay for return shipping to : Naturmetic Returns, 117 Kings Lane, West Monroe, LA 71292